Disconnect problem when syncing

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Disconnect problem when syncing

Postby cbeatti2 » Tue May 23, 2006 6:22 pm

I am constantly getting an error when connected to a certain ftp site and I would like to know if you have seen of this problem before. It continuously disconnects after the "421 invalid command during xfer"

Here is an exerpt from the logfile, editted for security reasons:

[2006/05/23 11:02:25] COMMAND:> USER co_name
[2006/05/23 11:02:25] 331 Password required
[2006/05/23 11:02:25] COMMAND:> PASS (not shown)
[2006/05/23 11:02:25] 230 user logged in
[2006/05/23 11:02:25] COMMAND:> CWD /users/co_name
[2006/05/23 11:02:25] 250 CWD successful
[2006/05/23 11:02:25] COMMAND:> pwd
[2006/05/23 11:02:25] 257 "/users/co_name" is current directory
[2006/05/23 11:02:25] COMMAND:> TYPE A
[2006/05/23 11:02:25] STATUS:> Data connection opened.
[2006/05/23 11:02:25] 200 Type set to ASCII.
[2006/05/23 11:02:25] COMMAND:> PORT xxx,xxx,xxx,xxx,19,62
[2006/05/23 11:02:25] 200 command successful
[2006/05/23 11:02:25] COMMAND:> LIST -la
[2006/05/23 11:02:25] STATUS:> 953 bytes received in 00:00:00 (34.469 Kbytes/sec)
[2006/05/23 11:02:25] COMMAND:> CWD /users/co_name/
[2006/05/23 11:02:25] 150 Opening ASCII data connection for directory listing
[2006/05/23 11:02:25] 421 invalid command during xfer
[2006/05/23 11:02:26] ERROR:> Connection lost: ftp_site.com - Tue 11:02:26 AM 2006/05/23
[2006/05/23 11:02:26] STATUS:> Trying to reconnect ...
[2006/05/23 11:02:26] STATUS:> Connecting to ftp_site.com Port 21 (try #1) ...
[2006/05/23 11:02:26] STATUS:> Socket connected (IP = ddd.ddd.ddd.ddd), waiting for server response ...
[2006/05/23 11:02:26] 220 FTP X2 WS_FTP Server 4.0.2 (9999999999)
[2006/05/23 11:02:26] COMMAND:> USER co_name
[2006/05/23 11:02:26] 331 Password required
[2006/05/23 11:02:26] COMMAND:> PASS (not shown)
[2006/05/23 11:02:27] 230 user logged in
[2006/05/23 11:02:27] COMMAND:> CWD /users/co_name
[2006/05/23 11:02:27] 250 CWD successful
[2006/05/23 11:02:27] COMMAND:> pwd
[2006/05/23 11:02:27] 257 "/users/co_name" is current directory
cbeatti2
 
Posts: 3
Joined: Wed Apr 12, 2006 3:25 am

Postby cbeatti2 » Thu Jun 01, 2006 1:11 pm

I've bought the product but am getting NO tech support. I have tried to get help here, and by leaving a message for direct support. Absolutely no reply. Very disappointing.
cbeatti2
 
Posts: 3
Joined: Wed Apr 12, 2006 3:25 am

Postby admin » Fri Jun 02, 2006 3:18 am

Hello Clark,

We have not received support ticket from you. We will look into the problem and get back to you soon.

Leon
admin
Support Staff
 
Posts: 266
Joined: Mon Jul 11, 2005 1:24 am

Postby cbeatti2 » Fri Jun 02, 2006 3:22 pm

Hello

I left a message in the message box at the bottom of this page:

http://turboftp.com/contact.html

Sorry to flame you, but I have a business to run and am depending on your product...and your tech support.
cbeatti2
 
Posts: 3
Joined: Wed Apr 12, 2006 3:25 am

Postby hardik » Fri Feb 23, 2007 11:27 pm

Hi,

Is there any firewall configured at your end or server end?

Try Checking/Unchecking PASV mode. Please follow these steps to do so.

View -> Options -> Firewall. You will find an option called " Use PASV mode ".
hardik
 
Posts: 16
Joined: Wed Jan 17, 2007 8:24 pm


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