Sync Service: The service process could not connect...

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Sync Service: The service process could not connect...

Postby Salvin » Thu Jan 19, 2012 8:11 am

I try to evaluate TurboFTP client (30 days evaluation) with SyncService module, but when I run the module (tftpsvc.exe) I receive following error:
-----------------------------
Service run failed.
Error: The service process could not connect to the service controller. (0x427)
Returning error level 0
-----------------------------
Please, assist me, the SyncService option is very important for our backup solution.

OS: Windows XP Pro SP3.

Best Regards,

Salvin
Salvin
 
Posts: 4
Joined: Thu Jan 19, 2012 8:05 am

Re: Sync Service: The service process could not connect...

Postby admin » Thu Jan 19, 2012 11:26 am

Does it help if you reinstall the program and reboot the machine?

Leon
admin
Support Staff
 
Posts: 266
Joined: Mon Jul 11, 2005 1:24 am

Re: Sync Service: The service process could not connect...

Postby Salvin » Thu Jan 19, 2012 11:59 am

Unfortunately no, after reboot the same error is appear:

Service run failed.
Error: The service process could not connect to the service controller. (0x427)
Returning error level 0
Salvin
 
Posts: 4
Joined: Thu Jan 19, 2012 8:05 am

Re: Sync Service: The service process could not connect...

Postby Salvin » Thu Jan 19, 2012 12:05 pm

The corresponded error (from Application Event Viewer: fault module tftpsvc.exe)
================================================================================
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/19/2012
Time: 10:03:27 AM
User: N/A
Computer: ..............
Description:
Faulting application tftpsvc.exe, version 1.6.3.0, faulting module tftpsvc.exe, version 1.6.3.0, fault address 0x000e910a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 66 74 ure tft
0018: 70 73 76 63 2e 65 78 65 psvc.exe
0020: 20 31 2e 36 2e 33 2e 30 1.6.3.0
0028: 20 69 6e 20 74 66 74 70 in tftp
0030: 73 76 63 2e 65 78 65 20 svc.exe
0038: 31 2e 36 2e 33 2e 30 20 1.6.3.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 65 39 31 t 000e91
0050: 30 61 0d 0a 0a..

================================================================================

After a reinstall (and the PC reboot) I received following Application Error Event (fault module ntdll.dll):

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/19/2012
Time: 2:40:49 PM
User: N/A
Computer: ......
Description:
Faulting application tftpsvc.exe, version 1.6.3.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000108f3.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 66 74 ure tft
0018: 70 73 76 63 2e 65 78 65 psvc.exe
0020: 20 31 2e 36 2e 33 2e 30 1.6.3.0
0028: 20 69 6e 20 6e 74 64 6c in ntdl
0030: 6c 2e 64 6c 6c 20 35 2e l.dll 5.
0038: 31 2e 32 36 30 30 2e 36 1.2600.6
0040: 30 35 35 20 61 74 20 6f 055 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 30 31 30 38 66 33 0108f3
================================================================================

System Event Errors:

The TurboFTP Sync Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Timeout (30000 milliseconds) waiting for the TurboFTP Sync Service service to connect.
================================================================================
Salvin
 
Posts: 4
Joined: Thu Jan 19, 2012 8:05 am

Re: Sync Service: The service process could not connect...

Postby admin » Thu Jan 19, 2012 4:44 pm

Hi,

Can raise a support ticket and there we handle the issue more easily.

Leon
admin
Support Staff
 
Posts: 266
Joined: Mon Jul 11, 2005 1:24 am

Re: Sync Service: The service process could not connect...

Postby Salvin » Fri Jan 20, 2012 7:19 am

Done. Tisket #ZLE-603519
Salvin
 
Posts: 4
Joined: Thu Jan 19, 2012 8:05 am


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