My ticket is automatically closed after a day or two, but my problem is not solved yet.

Article Details
URL: http://www.tbsoftinc.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=130
Article ID: 130
Created On: 02 Sep 2009 03:43 PM

Answer After a reply is posted to you the ticket will automatically closed if a reply from you is not received in 48 hours. To open the ticket again, just reply to that ticket.