TurboFTP Server FAQ
    How do I start or stop the service?
    Use menu [Tools | Local Service Manager].

    How do I set up an anonymous account in TurboFTP server?
    Create a user named Anonymous in the domain for which you want to enable anonymous login using the Add User Wizard. Select the "Anonymous" checkbox in the page "Step 1". In Step 2, specify anonymous users' public directory and select [Access rights to home directory | Read-only] (which is the default). After the anonymous user is created the domain is ready to accept anonymous login. You can choose Anonymous or Anonymous with Valid Email as login password in [Domain | General | Password Type].

    Users cannot connect to TurboFTP Server.
    1. Make sure the TurboFTP Server Daemon service is running.
    2. Make sure you are connecting to the correct domain IP and port the server is listening to. 3. Check server log to make sure the intended domain has started and is listening to the port(s) it provides service on. 4. Make sure the connection is not being blocked by any IP Access rule, login restriction, threshold parameters in [Domain | Max] page.

    How do I enable SSH public key authentication in TurboFTP server?
    Create an SSH key pair for the user and put the public key into the user's home folder's sub-folder named 'ssh_key' (create one if it doesn't exist). Enable public key authentication in the SSH/SFTP client and provide the path to the user's SSH public key and private key (and the key pass phrase if any).

    Sometimes I see two identical rules for the same user in Dir Access.
    One of the two identical rules is inherited from the current folder's parent. When you select the inherited rule, the permissions are all grayed out.

    When installing TurboFTP Server new version the installation hang, the error says tbssvc.exe can't be overwritten.
    The old copy of TurboFTP Daemon must be stopped before the new version can overwrite it. Sometimes it takes longer to exit. In that case, do not abort the installation. Just wait for another couple seconds and hit the "Retry" button and it will eventually proceed.

    When a user belongs to a user class, some options of the user are grayed out.
    When a user has belonged to a user class, the options which are grayed out are determined by the corresponding user class options.

    A domain is using NTLM as authentication method. When I delete a user in Windows system, the user is still in the user list in the management console.
    TurboFTP Server updates the NTLM/ODBC/LDAP user list at preset intervals. You can update user list by refreshing the domain.

    Create a user including upper characters. The username shows up in the control panel in lower case.
    TurboFTP Server treats username case-insensitive and forces all user names to be lower case.

    When I change domain authentication method from ODBC or NT to Internal User Database and refresh the domain, users in User List don't change.
    When you switch from other authentication methods to TurboFTP Server Internal User Database method, the user list will remain the same because it uses the clone of user list of previous authentication method. Also, all user settings except password are stored in TurboFTP Server's internal database only, thus they remain as well.
     
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