Are you guys even still in business

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Are you guys even still in business

Postby Statistic68 » Fri Mar 07, 2014 7:16 pm

We've made several purchases at $400 a piece for the turboftpsdk. We're having problems with it and have opened multiple tickets. No one is responding to the ticket. I tried emailing support and I get this blow from your email servers.

Mail delivery failed: returning message to sender

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/usr/bin/php -q /home/leun98/public_html/support/cli/index.php
generated by
local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/usr/bin/php -q /home/leun98/public_html/support/cli/index.php
generated by ------

No input file specified.

------ This is a copy of the message, including all the headers. ------

Return-path: <>
Received: from ([]:28659)
by with esmtps (TLSv1:RC4-MD5:128)
(Exim 4.80.1)
(envelope-from <>)
id 1WM06T-0006Dv-3J
for; Fri, 07 Mar 2014 13:06:41 -0600
Received: from ([]) by
([]) with mapi; Fri, 7 Mar 2014 14:06:39 -0500
From: Shannon Rubin <>
To: "''" <>
Date: Fri, 7 Mar 2014 14:06:39 -0500
Subject: RE: [#XOJ-944242]: Key not working. This is urgent and production impacting.
Thread-Topic: [#XOJ-944242]: Key not working. This is urgent and production impacting.
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We have a cricital deployment for the city of New York with high visibility. We can't finish downloads from the city, larger 50mb pdf files fail mid download.

Here are our settings.

obj.Hostname = "*****";
obj.Port = short.Parse("990");

obj.FTPServerType = enumFTPServerType.serverTypeUnknown;

obj.User = "*****";
obj.Password = "*****";

obj.IsPortRangeInclude = false;

obj.IsAntiIdle = false;

obj.IsBlocking = false;

obj.IsUsePasv = true;
obj.OTP = enumOTP.otpNone;
obj.LoginRetryCount = 2;
obj.LoginRetryDelay = 2;

obj.SecureConnType = enumSecureConnType.connSSLImplicit;
obj.SndBuffer = 8192;
obj.RecvBuffer = 8192;

return obj;
return null;

The error is

33 ERR_ANOTHER_OP_INPRO another operation is in progress

We're in pretty serious need of help.
Posts: 1
Joined: Fri Mar 07, 2014 7:11 pm

Re: Are you guys even still in business

Postby fliebeltje » Tue Apr 29, 2014 6:43 am

I feel your pain... I've got issues getting SSH to work, and I've been trying to get some response for weeks now, but no luck. Every time you open a ticket, it gets closed after 24 hours !

I started to try a tool from Bitvise. It's easy to setup, and only cost me 5 minutes to get SSH working. It's actually a bit cheaper too...

Good luck !
Posts: 2
Joined: Tue Apr 29, 2014 6:36 am

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