 | Do I get volume discount on multiple license purchase? |  |
 | Yes, please check out http://www.turboftp.com/register.php |
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| What are the payment options available? | |
| o Different payment options available are:
o CREDIT CARD online now (no processing fee except for Diners Club + 4%)
o CREDIT CARD by FAX (+ US $3.00 manual processing fee)
o CREDIT CARD by PHONE (+ US $3.00 manual processing fee)
o Wire or local money |
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| Do you have any reseller for your product? | |
| Our international resellers are listed on http://www.turboftp.com/sellers.html
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| Can I purchase the program on CD? | |
| You can order a backup CD in addition to the license you purchase. Backup CD must be purchased with a TurboFTP product. Shipment by mail can take 7 to 10 business days within the USA and 10 to 15 business days in other countries and regions. Backup CD is |
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| What are the System Requirements for the recent version? |  |
| o Operating System : Windows 95/98/ME or Windows NT/2000/XP/2003
o Memory: 8 MB RAM (16MB recommended)
o CPU : Pentium 75 or higher recommended
o Hard Drive Space : 5.2 Mbytes plus space for installation files.
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| Can I buy the software through Paypal? | |
| Yes, you can buy our software through Paypal.
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| Do I need the Sync Service Module? | |
| Additional Features of TurboFTP with Sync Service Module are
1. Run schedule task as NT service
2. A generic console program that supports all command line options of TurboFTP
For more details please check out http://www.turboftp.com/register.php
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| I have two computers, do I need two licenses for TurboFTP? | |
| Yes, prices are based on the number of computers on which the software is installed. More detail in our license agreement:
http://www.tbsoftinc.com/turboftp/license.htm |
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| How long do you provide the after sales support? | |
| We provide lifetime free email support of the product and at least 1 year free upgrade as of purchase. |
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| Is TurboFTP 508 compliant? | |
| Please read statement of TurboSoft, Inc. products' 508 compliance. http://www.tbsoftinc.com/legaldoc/tbsoft508.pdf |
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| When I am going to order on-line, I found there are two different versions, with and without the sync module. Should I buy the version with or without the sync module? | |
| The TurboFTP Sync Service module is a module that allows you to run schedule tasks as a generic NT service, which means once you have configured and started the schedule tasks, no user logon is necessary to keep the jobs running. The Sync Service supports |
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| How can I place an order using Purchase Order (PO)? | |
| We currently do not accept the PO in its original sense. There are however multiple payment options available, each one requiring you to send us payment before we can issue the key code. |
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| I have ordered TurboFTP on xxxx (date), but have not received confirmation. | |
| If you use registration service of SWREG, the confirmation along with the registration code shall be sent to your e-mail address (the one you provide in the order form) right after the order is processed and authorized. For an order via PayPal please allo |
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| I copied and pasted both the distributor/name and the registration key into the appropriate field and got a message that authentication failed. | |
| First please make sure you are using the latest version of TurboFTP. Registration keys for different versions of TurboFTP can be different (Check out the latest version at our download page http://www.turboftp.com/download.php). Unneeded characters in the |
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| What is your refund policy? | |
| Within 30 days as of purchase of our product you can request full refund of it if you find that you are not satisfied with the product. Our 30-day refund guarantee doesn't apply to purchase with an amount exceeding USD 250. You will need to sign a Letter |
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